Where are our products dispatched from?

We regret to inform you that, due to our team being in the initial phase of development, we are currently able to provide shipping services solely within the United States. Our products are dispatched from within the continental U.S., guaranteeing that your valued collectibles are delivered to you promptly and safely.

When will your treasures take flight?

Orders are meticulously processed within 1-2 business days. Keep in mind, our daily order cutoff is 17:00 (MST), Monday through Friday. Orders placed post-17:00 (MST) on Friday will be attentively processed the following Monday, with the exception of public holidays.

Should there be a delay exceeding 10 business days in shipping your items, not including special circumstances like pre-sale offerings, we invite you to contact us. Drop an email to info@comfyhomecrate.com, and we'll expedite a refund or reshipment, plus a $5 coupon as a gesture of our regret for any inconveniences caused.

How soon will your package arrive?

Generally, shipping takes 2-5 business days from the moment your products are en route. If you haven't received your product after an extended period post-processing, please contact us. We'll arrange a refund or reshipment, and offer a $3 coupon for the inconvenience.

What's the price of bringing history to your doorstep?

DHL Express: Complimentary shipping on orders over $169. For orders under this amount, a nominal fee of $30 applies.

Will there be additional costs?

Rest assured, ComfyHomeCrate will shoulder any taxes and duties that accompany your purchase.

Handling Lost or Damaged Goods

In the rare event that your items are lost or damaged during transit, we're here to offer support in liaising with the logistics company. Contact us with your concerns, and we'll ensure someone is available to aid you.

Reminder for Receipt Information

Before finalizing your payment, please verify that your receipt information is accurate. Once your products are on their way, alterations to this information are no longer possible.

Reaching Out to Customer Service

Need a helping hand?

Our customer service is just a call away at +(1)(619) 689-8648, or you can email us at info@comfyhomecrate.com. Alternatively, feel free to express your concerns directly through our Contact Us page.